Water Leaks

It Pays to Fix Leaks

Leaks waste water and money, as well as one of our most precious resources. A constantly running toilet can use 4,000 gallons per day, which if not fixed for a month could add an extra $1,000 to a residential water bill. It pays to fix leaks!

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Leak Credit

Unexpected leaks can occur in plumbing systems and cause high bills. Left Hand Water District encourages the prompt and complete repair of leaks. As part of the District’s Water Conservation Program, the District has a Leak Credit Policy that provides a partial credit for eligible leaks once in a 3-year period. The purpose of the policy is to encourage conservation, not to fully compensate a customer for the costs of a leak.  If granted, the credit shall be in the form of a reduced rate to be applied to all usage above the previous year’s seasonal average for the customer requesting the credit due to a leak. Customers are responsible for paying the water bill while waiting for a leak credit to be processed.

Important Information – Leak Credit Applications


In order to be eligible for a leak credit, the leak must be repaired within 30 days of discovery of the leak.

A written leak credit request must be submitted along with documentation of repairs within ninety (90) days of discovery of the leak.

Proof of repair (Statement from excavation company, plumber, or receipt for parts, etc.) must be submitted with request

If proof of repair cannot be provided, details of the steps taken to make the necessary repairs must be included in the request.
Upon receipt of the leak credit request, a work order will be performed verifying there are no further leaks. If a leak is detected it must be repaired before the application can be processed.
Adjustments are limited to two consecutive months, using a three-month average from the same period, prior year using the lowest tiered rate. A leak credit cannot be granted more than once in a three-year period for each metered service tap.
The District does not consider the cost of repairs when calculating a leak credit.
Not considered for a leak credit: seasonal usage such as gardening, filling swimming pools, or washing vehicles; or for situations such as theft, vandalism or negligence.
Submission of a leak credit request does not guarantee an adjustment will be made to the account.

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