Landlord/Tenant What do I do if I rent property I own within the District? A Billing Authorization Form must be submitted to transfer the billing account to a tenant’s name. See our Landlords & Tenants page for information and details. What should I do if a tenant...
Past Due Accounts What if I don’t pay my bill on time? We do not charge late fees for past-due amounts or report delinquencies to credit agencies. Past Due Balances may be subject to disconnection for non-payment. A Notification of Shutoff is sent via US Mail...
My Utility Bill How are water rates determined? Water rates are set annually at the Rate Hearing held at the November Regular Board meeting. The District uses an American Water Works Association rate model to calculate rates based on historical average usage, current...
Paying My Bill Can I see my bill online? Yes, through Xpress Bill Pay customers can see the same information that is on their paper statements, including up to two years of history. What methods of payment are accepted? We accept check, cash, money order, e-checks,...
