Past Due Accounts

What if I don’t pay my bill on time? 

We do not charge late fees for past-due amounts or report delinquencies to credit agencies. Past Due Balances may be subject to disconnection for non-payment. A Notification of Shutoff is sent via US Mail prior to any disconnection; failure to receive a bill or notice, however, does not exempt customers from payment and collection deadlines and processes.

What do I do if I recieve a Shutoff Notice? 

To prevent disconnection of service, payment of the amount shown on the Notice must be paid by the date indicated. If sufficient payment is not received by the due date, service will be disconnected for nonpayment. A fee for reconnection will be assessed at the time the shutoff order is generated.

What should I do if my service is disconnected?

If water service is disconnected due to nonpayment, the amount required to be paid for reconnection is shown on the Notice; once payment of the correct amount is made, a technician will be dispatched to reconnect service. Service can ONLY be reconnected by District personnel and will not be restored after hours. A tampering fee plus any damage to the instrumentation will be assessed to any account where meter server is restored by parties other than the District.

How do I get the water reconnected on a property that in foreclosure?

The District will reconnect water service to a property in foreclosure, after receiving a Request for Reconnection form and payment of applicable fees. See Rates & Fees for current fees. We will need a copy of the listing agreement or deed authorizing us to release information on the account. Water service may be reconnected temporarily for inspection or showing, with payment of the Reconnect Fee. To reinstate regular service, payment of the total billed charges is required, and the Reconnect Fee is waived.