Past Due AccountsTrouble Paying Your Bill?
Past Due Accounts
What if I don’t pay my bill on time?
Past Due Balances may be subject to disconnection for non-payment. A Notification of Shutoff is sent via US Mail prior to any disconnection; failure to receive a bill or notice, however, does not exempt customers from payment and collection deadlines and processes.
What do I do if I receive a Shutoff Notice?
To prevent disconnection of service, payment of the amount shown on the Notice must be paid by the date indicated. If sufficient payment is not received by the due date, service will be disconnected for nonpayment. A fee for reconnection will be assessed at the time the shutoff order is generated.
What should I do if my service is disconnected?
If water service is disconnected due to nonpayment, the amount required to be paid for reconnection is shown on the Notice; once payment of the correct amount is made, a technician will be dispatched to reconnect service. Payments can be made online or over the phone, but please note – online payments do not post immediately. Regardless of payment method, customers must call the office during business hours (8:00 a.m.-4:30 p.m.) to have service restored.
Service can ONLY be reconnected by District personnel and will not be restored after hours. A tampering fee plus any damage to the instrumentation will be assessed to any account where meter service is restored by anyone other than District staff.
RESOURCES FOR HOMEOWNERS EXPERIENCING DIFFICULTY IN PAYING UTILITY BILLS
2-1-1 Colorado streamlines services and provides one central location where people can get connected to the resources they need. With a database that is updated daily, 2-1-1 Colorado can connect you to critical resources simply by dialing a three-digit number. Whether you are searching for shelter availability, childcare, or rent payment assistance, 2-1-1 can connect you to available resources in your community.