LHWD

Landlords and Tenants

I own or rent a property in the District—what should I do?

Landlords

A Billing Authorization Form must be submitted by the Landlord to transfer a billing account to a tenant’s name.

Property owners are always ultimately responsible for payment on the account even in cases where the billing account has been put in a tenant’s name.

Once an account has been transferred to a tenant, landlords will be notified if the account becomes subject to shut off for nonpayment but will not receive regular billing statements and will not have access to details of the billing account.

In order for a landlord to receive billing information, the tenant must fill out their side and sign their section of the Billing Authorization Form.

Additional Details/Policies

Tenants

Tenants wanting the billing account transferred to their name must contact their landlord to submit a Billing Authorization Form. Without authorization, no billing account information can be provided to any party other than the property owner.

Billing Authorization Form

Billing FAQ

Pay My Bill

Sales and Purchases

Water Tap

New Taps

Landlord/Tenant Information

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All owners of property served within the District are ultimately responsible for payment of the account, and remain responsible irrespective of any tenancy.

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A Billing Authorization Form must be submitted by the landlord to authorize a Management Agency or to transfer the billing account to a tenant. If no Billing Authorization Form is received, billing statements will continue to be sent to the landlord.

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The property owner/landlord’s name and/or Management Agency will remain on file at all times.
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Once a tenant’s name has been added to the account, monthly billing statements will be sent to the mailing address specified by the tenant.
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In order for the landlord to receive information regarding the billing account once transferred to a tenant, the tenant must fill out and sign the appropriate sections of the Billing Authorization Form. A new Billing Authorization Form must be submitted for each new tenant for whom the landlord wishes to receive account information.
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Any account that becomes 60 days and $75 past due is subject to shutoff per District Policy. In such cases, a shut off notice will be mailed to the tenant. A copy will be sent to the landlord if a Billing Authorization form authorizing the landlord to receive the current tenant’s billing account information is on file. If no authorization form is on file from the current tenant, the landlord will receive a notice indicating the account is past due and subject to shutoff but containing no account details.

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Once the account is in a tenant’s name, the tenant is authorized to notify the District of their move-out date. The tenant’s name will be removed from the account, a final billing statement will be sent to a forwarding address if provided, and the account will be put back in the landlord’s name, typically within 2 business days of the move-out date or notification, whichever date is later.

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The District must receive notice at least 48 hours prior to the move-out date. Move-out dates cannot be “back-dated.”
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If notification is received after the move-out date, all changes to account information will be processed up to 48 hours after being notified.
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All discrepancies between the owner and tenant regarding any portion of a bill prior to the move-out or notification date must be resolved between the owner and tenant.
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The District WILL NOT seek collection for final payment from ANY previous tenant. Unpaid balances, if any, will revert to the landlord.

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If you have any questions, please call the Billing Department at 303-530-4200.

Left Hand Water District