Landlords and Tenants
I own or rent a property in the District—what should I do?
A Billing Authorization Form must be submitted by the Landlord to transfer a billing account to a tenant’s name.
Property owners are always ultimately responsible for payment on the account even in cases where the billing account has been put in a tenant’s name.
Once an account has been transferred to a tenant, landlords will be notified if the account becomes subject to shut off for nonpayment but will not receive regular billing statements and will not have access to details of the billing account.
In order for a landlord to receive billing information, the tenant must fill out their side and sign their section of the Billing Authorization Form.
Tenants wanting the billing account transferred to their name must contact their landlord to submit a Billing Authorization Form. Without authorization, no billing account information can be provided to any party other than the property owner.
Sales and Purchases
All owners of property served within the District are ultimately responsible for payment of the account, and remain responsible irrespective of any tenancy.
A Billing Authorization Form must be submitted by the landlord to authorize a Management Agency or to transfer the billing account to a tenant. If no Billing Authorization Form is received, billing statements will continue to be sent to the landlord.
Any account that becomes 60 days and $75 past due is subject to shutoff per District Policy. In such cases, a shut off notice will be mailed to the tenant. A copy will be sent to the landlord if a Billing Authorization form authorizing the landlord to receive the current tenant’s billing account information is on file. If no authorization form is on file from the current tenant, the landlord will receive a notice indicating the account is past due and subject to shutoff but containing no account details.
Once the account is in a tenant’s name, the tenant is authorized to notify the District of their move-out date. The tenant’s name will be removed from the account, a final billing statement will be sent to a forwarding address if provided, and the account will be put back in the landlord’s name, typically within 2 business days of the move-out date or notification, whichever date is later.
The District WILL NOT seek collection for final payment from ANY previous tenant. Unpaid balances, if any, will revert to the landlord.